• What is the power requirement and voltage of the machine?

The different electrical requirements can be found in the machine specifications sheet.

• What electronics do you use? Can I get spares in my country?

All machines will be fitted with Omron and Festo hardware, which is easily accessible from any country.

• I would like more airshafts with my machine. How many do I get?

4 is standard, with the option to purchase additional parts.

• Can the bags be stacked in singles on the delivery table?

Yes, the stacking assist allows for singles or shingled stacking

• Does the machine price include the installation fee?

The quotation will split the costs of the machine, shipping and installation.

• What are the shipping terms?

DAP – customer facility.

• How many glands does the machine come with?

The machine comes standard with tooling for 2 gland types.

• How many taps does the machine come with?

The machine comes standard with tooling for 2 tap types.

• Can you run a 2-inch gland?

Although it is not a standard, the machine can be adapted to run a 2-inch fitment by request.

• Can your machine run a PE tube or double wound material?

This is not a standard requirement, but both COMBO 1 and COMBO 2 machines would be able to accommodate a tube.

• Can I have different delta shapes/edge of bags?

Yes, this unit is an optional addition.

• What’s the length of machine?

The machine “footprint” can be found in the machine specifications sheet.

• What’s the widest material I can load on the machine?

The maximum material widths can be found in the machine specifications sheet.

• Largest diameter of material on unwinds.

The maximum reel diameters can be found in the machine specifications sheet.

• Can I run a quad bag with polyethene gussets?

This would be a special requirement and needs to be discussed.

• Do you have a device to improve air in the bag?

Yes, we offer the option of a static induction unit.

• Does the machine have an auto tracking mechanism?

Yes, all machines have automatic web tracking facilities.

• Does the machine come with a light curtain and can we mute it?

Yes, the machine’s come with safety light curtains. The fault buzzer can be muted, within CE parameters.

• Is the machine CE rated?

Yes, all machines adhere to CE safety requirements.

• What type of zips can we run on pouches?

The zipper unit is an additional option and zipper profiles will be assessed.

• What pouch sizes can I run on the machine?

The machine comes with one set of shaped seal tooling (for 3L pouches), all additional tooling can be ordered.

• What is the delivery time of the machine?

Please see the machine specifications sheet for lead times on machine deliveries.

• Does the machine come with manuals?

Yes, all machines come with manuals and diagrams.

• Can I contact you if I have a problem? Who should I contact?

We offer technical support and guidance for all machines.

• What is the cycle time of pouch/bag in box production?

Please see the machine selection guide for cycle times on the different machines.

• Where is your machine made?

All machines will be designed and built at our facility in Cape Town.

• Does the machine come with spares/change parts?

The machine sell price includes critical spares for units that require frequent maintenance.

• Can I have the temperature and measurement in Fahrenheit and inches?

Machines can be programmed to read both metric or imperial units.

• When running printed material, should it be from a single reel or two reels?

Please see the machine specifications sheet for material unwind configurations.